HMRC Accused of Causing Undue Harm to Vulnerable Taxpayers
8 August 2025

According to media reports, HMRC is under fire for allegedly inflicting serious harm on vulnerable taxpayers—particularly those who have experienced financial abuse.

Tax and business advisory firm Blick Rothenberg has raised urgent concerns over HMRC’s treatment of individuals caught in complex or abusive financial situations. Partner Fiona Fernie highlighted multiple cases where vulnerable taxpayers were subjected to prolonged inquiries, lack of empathy, and crushing penalties—even in situations where individuals were unaware of the income being questioned.

It was reported that in one harrowing case, a woman whose husband secretly deposited and removed funds from their joint account was pursued for failing to notify HMRC of the income—despite having no knowledge of it. The severe stress led her to attempt suicide. Yet HMRC reportedly took months to conclude the inquiry and ruled she had "no reasonable excuse," while demanding backdated interest and penalties spanning 20 years.

“HMRC must improve their understanding of financial abuse and mental health conditions,” said Fernie. “They need to act with compassion, not further punish those who are already struggling.”

Read the full article here:
Dorset Echo – HMRC accused of causing undue harm to vulnerable taxpayers


🔍 Why This Matters to Our Campaign

This article strongly reinforces the concerns at the heart of the Investment Fraud HMRC Campaign. Victims of investment and pension fraud are often re-traumatised by HMRC’s aggressive pursuit of tax liabilities, even when they were misled or manipulated into fraudulent schemes.

This case shows the issue extends beyond investment scams—highlighting how financial abuse, mental health conditions, and institutional misunderstanding are leading to severe emotional, financial, and even life-threatening consequences for taxpayers.


📣 Our Message to the Government

The Government must act now. This is not just about isolated failures—it’s a systemic issue.

We are calling for:

  • A clear, compassionate policy for victims of fraud and financial abuse
  • HMRC to stop penalising victims and instead pursue the actual perpetrators
  • Full alignment with the Victims’ Code of Practice
  • Better staff training on financial abuse and vulnerability


If you’ve been affected by HMRC’s treatment after being defrauded, we urge you to share your experience with us as we continue to campaign for justice and reform.

11 September 2025
New data released by Action Fraud, in partnership with the Pension Scams Action Group (PSAG), reveals an alarming rise in pension fraud across the UK. In 2024 alone, £17,567,249 was reported lost to pension-related scams — that’s an average of £48,129 per day, with each victim losing around £33,848. These are not just numbers. They represent the hard-earned savings of people approaching or entering retirement — and the consequences are deeply personal. How Pension Fraud is Being Carried Out Fraudsters are becoming more organised, targeted, and convincing. Two core methods stand out in current scams: 1. Investment Fraud Pressure Tactics Scammers pressure individuals into transferring or investing their pension pots quickly. Common signs include: - Promises of high or guaranteed returns - Claims of limited-time opportunities - Urgency to act “before it's too late” - Dismissal of risk or complexity These schemes are designed to disarm savers, override critical thinking, and push through illegitimate transfers before they can be questioned. 2. Account Takeovers Through Impersonation In more technical scams, fraudsters impersonate savers and gain control over their pension accounts. Tactics often include: - Collecting personal details via phishing, cold calls, or data breaches - Posing as legitimate pension providers or advisers - Redirecting or withdrawing pension funds once access is secured These crimes are not only financially devastating — they’re also emotionally distressing and difficult to recover from. Why This Matters Pension fraud is more than a financial issue — it is a national security and well-being concern. Financial and emotional harm These crimes affect victims' long-term financial security and mental health, leading to stress, anxiety, and even breakdowns in later life planning. The scale of the problem Over 500 reports were filed in 2024, with nearly £18 million in confirmed losses. Fraudsters are increasingly sophisticated and persistent. Vulnerability of targets Many victims are older, nearing retirement, or managing lump sums for the first time. This makes them prime targets — especially if they lack digital literacy or experience with investment products. What Individuals Can Do to Protect Themselves PSAG and Action Fraud recommend the following steps for anyone managing their pension savings: Secure your pension account Use strong, unique passwords and enable two-step verification (2SV) on your online accounts. Be wary of unsolicited contact If someone contacts you unexpectedly about your pension — especially offering a “review” or “investment opportunity” — hang up and report it. Spot pressure tactics High returns, urgent decisions, or limited-time deals are all red flags. Reputable advisers never rush you. Stop. Think. Check. Before making any changes to your pension, take the time to: Consult someone you trust Verify financial advisers via the FCA Register Get second opinions from regulated professionals The Role of the Investment Fraud Committee These figures underscore the critical role of the Investment Fraud Committee in tackling this growing crisis. Our priorities include: Raising public awareness through targeted campaigns. Strengthening security standards Enhancing regulation Supporting victims Pushing for enforcement against scammers through coordination with law enforcement and financial regulators Campaigning for HMRC Policy change and fair and affordable solutions for scam victims. Final Thoughts Pension fraud is not a marginal issue — it’s costing ordinary savers nearly £50,000 a day, and affecting hundreds of people each year. Without urgent, coordinated action, that number will only rise. Let’s use this data as a turning point. Together, the Investment Fraud Committee, financial services sector, law enforcement, and the public can reduce these losses — and safeguard the futures people have worked a lifetime to build. Read more here
11 September 2025
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